Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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5

Shout out to Phil and the Evergreen Autoworks shop on BEH. After Brown Bear carwash ripped my rear windshield wiper off, Les Swabb recommended I come here for them to give me an estimate. Not only did they provide excellent customer service, but they assembled it right on the spot and at no cost to me because it was an easy fix!! love, Love, LOVE Evergreen Autoworks!!!

5

I had a stripped bolt that was preventing me from changing a tail light bulb. I called to request an appointment to have it looked at. I figured it would have to be schedule for the next day or something. Phil told me to come right down and they would help me out. I arrived and Phil had already printed an estimate of only $11.36. Then, he told me that it would be no charge if they found that the bolt wasn't stripped and it was just a simple bulb replacement. The bolt turned out to be stripped. I was in and out in fifteen minutes and for a cost of less then $12.00. Integrity. Prompt and courteous customer service. No hassle. My kind of business. I'll be back. Thanks, Phil!

1

Horrible Customer Service. Nicole treats you like your an idiot and don't have any idea of what your talking about. Makes claims that there were problems with your car prior to the accident, when there were not. She is not professional and hangs up the phone on you anytime you try to ask questions. She is not honest, and will change her story of what she said while still in the initial conversation. My car has been sitting at their shop since Dec. 11th, and will be over a week+ before they will even begin to work on it....and that is her idea of "fitting me in." Don't go here...your wasting your time!

5

Been coming here a couple years. They ROCK! Great customer service, outstanding workmanship!

5

I needed to get a custom bracket hanger for my exhaust a week ago and this fine looking gentlemen told me to go to Airport Welding & Muffler to save me some money. I appreciate his excellent service and his honesty. Gotta love having these people work at places like these. I would recommend this place to anyone.

5

Fast, incredibly friendly, and very thorough. We weren't quite sure what was wrong with our Saturn, but they discovered it was a bad battery and explained everything to us with patience and accuracy. Highly recommend!

5

We are relocating to this beautiful state from Texas in the Bothell area. Happened upon this great place while renting a van to run an errand. Fantastic service provided by Brett in customer service and mechanic, Joshua. I left my car for a simple oil change, and Brett went over and beyond. The brake light had been coming on for some time, and I thought it was an issue with the wiring. They discovered that the brake fluid was low, so Brett said that he had them top it off, which I thought was very nice. I left the shop, and received a call a few minutes later to say that they hadn't done it, after all, but if I was in the area, to please come back. I did, and they filled up the break fluid. Brett, nor Joshua needed to do that since I had already paid and left, but their actions showed great commitment to ensuring customer satisfaction.

5

Wonderfully friendly and knowledgeable staff. I am moving to California and time was running out for me to get my car issues resolved before I left town. I called E.A. because it was in my vicinity and advertised that they worked on Suburus. They were very booked for the week but suggested I drop my car off so as soon as a cancellation occured they could get to work on it right away (this was in addition to an appointment that I made for Wednesday). As it turned out they were able to get to my car before Wednesday and so I was able to pick it up days before I would have had to otherwise.I received a AAA discount and Phil even volunteered some great tips on finding a new mechanic when I arrive in California. The waiting area is very welcoming with vintage toys, etc. to view. That was pretty cool. If I weren't moving I'd stick with this mechanic shop.

1

I made an appointment and got there a few minutes early. As I was walking to the front desk I made eye contact with an employee who didn't seem to be helping anyone but he didn't say a word to me so I figured they were busy. So I sit down, waited for them to slow down. When I saw the front desk cleared from the previous customer, I got up and made my way. Two employees stared at me with a blank face and complete silence, so I look at both of them and ask, "Anyone?" One of them proceed to help me but it was a strange way to greet me. Maybe it was the way I was dressed. I was off from work that day and was wearing a fitted hoodie and hat. I then get helped by Nicole a few seconds after the first guy. I explained to her that I was rear ended and wanted a 2nd quote to see if there was internal damage inside the bumper. The 1st insurance adjuster gave me a quote of $595 and didn't look under neath my car or inside the bumper, so because of this their insurance deemed it "low impact" and they wanted to offer me a settlement of $200 each for me, my wife and daughter. Because we were unsure of the settlement offer, we talked to an attorney and he said to get a 2nd opinion as well. We're still seeing a chiropractor and I am still in pain. I explain just about all of this to her. No sympathy, or even a simple greeting. She said they couldn't just remove the bumper to see if there was more damage then adjust the initial quote to make it higher, even though I was willing to pay for the labor. They would have to fix it if they were going to remove it. I was very calmly confused why they couldn't do that, so she clarifies what I'm asking then ends it with, "so you can get more money." I began to accept they couldn't do it, but to say that was offensive, I wasn't sure how to handle it so I brush it off. She offers to give me a free quote on the spot so I consult with my attorney and he says just to do it. She agrees with the first quote and then we talk some more, then GET THIS.... she explains that they can't make the quote higher without fixing it on the spot "just so you can get more money." AGAIN, like I'm some bum just trying to get more money from an insurance company. I was furious but I didn't blow up at her at all like I wish I did, but it was clear to me she made the some bad assumptions. Had she known that my wife was 22 weeks pregnant during the accident and we had to go to the ER that night, and almost had a miscarriage the next few days over contractions and fluid leaks (which she is still getting), and that for a few days I couldn't drive to work because of my neck pain, missing out on 4 days pay, which is a big deal considering we're a one income (80k) household, and have to constantly tell my daughter that I can't play with her because my neck hurts, followed by 18 appointments and counting (who knows how much we've spent on gas) then all I'm being offered is $200.... then maybe she would've been more sympathetic. Terrible offensive judgement on her side. Because of the poor customer service from the beginning, then the offensive statements and assumptions of Nicole, I would never recommend this place.

I'm sorry if we didn't give you the service you expected. It's obvious this is a frustrating situation that your dealing with and we could have been more empathetic. I will share your experience with my staff and will use your review to better our customer service for our future customers that may share your frustration when having to deal with such a situation. Thank you for taking the time to share your experience.

- Evergreen AutoWorks
5

I cannot say enough great things about the staff at Evergreen Auto. It would be an understatement to say we received nothing short of EXCELLENT customer service. They truly go the extra mile to give you the best pricing (in advance) and service for your car and I believe they really have your best interest in mind. With every visit they are always so helpful in letting us know what the immediate needs are and what repairs we can expect and prepare for down the road. they are by far the BEST!! Would not take our cars any where else.