Bothell Auto Repair

My Ford Fusion Energi (plug in hybrid) needed service and the team at Evergreen exceeded my expectations. Their knowledge and explanation on how my car works, and the repairs at what I would consider a competitive price left me speechless. I’m a lifetime customer and couldn’t recommend a better local shop. Thanks guys!

It was easy to schedule online. I did it late in the evening and was able to schedule for 2 days out and got a confirmation email the next morning. The man at the desk/on the phone was very friendly, competent, and efficient. My issue had to be diagnosed and they figured it out within about 30 minutes and then got my car back to me within 3 hours with an additional service I ok'ed over the phone when they called to let me know the diagnosis. To be fair, I'm lucky that my issue didn't require any complicated work or parts, so that's part of why it went so quick. I went there not knowing what to expect and didn't have a plan to get home, but since I live nearby, they got me an Uber to and from home while I waited so that I could get back to working remotely. This was the first time I've gone outside a dealership for maintenance. I pretty much had to since dealerships have a month plus wait right now. This was a wonderful experience and I'll be happy to use them for any future work I need and I'm going to recommend my husband does too.

The customer service was impeccable.

They did an excellent job replacing my radiator after my car was towed because steam was coming up out of the hood. The mechanic was in constant contact with his findings and suggestions. Great communication. I highly recommend Evergreen Auto Works!

Available when Hyundai dealership was unreachable. Professional, efficient & effective, personable.

The garage is easy to talk with. It is very flexible. You can wait here for the job to be done. You can also come back tomorrow. The garage tell you what are the problems, and let you decide what job is immediately needed and what job you would like to do later. The garage is small but is operated like a large company. It cares its reputation. I recommend this garage. I will not hesitate to come back.

Huge shout out to Scott! I called with a question about my car. I explained it was a Nissan and he mentioned he actually used to work at a Nissan dealership. I explained my issue and he said it was a common issue with them and could explain over the phone how to reset it to see if it fixed the problem...and it did! I couldn't believe it! Definitely recommended!

I’ve been taking my family’s vehicles to Evergreen for many years. Foreign or domestic, they can handle the mechanical issues without a problem or delay. Most recently they serviced my daughters vehicle and solved the issue. They advised me that we had some potential risks and provided the evidence to support the need was legit. All the service was completed in or ahead of estimated time. Appreciate the extra time Brett took to show me the items that needed attention.