BOTHELL AUTO AND TRUCK REPAIR SERVICES

(425) 485-0508
Mon - Fri: 8:00 AM - 5:00 PM

Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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4

I brought my car in for some body work because my clear coat was chipping and peeling on the hood. I worked with Mike who was able to get me a quote that was priced competitively. The repair work they did came out exceptionally well. You can't even notice a difference from what is factory painted and what was repaired by them. A+ service as far as the body work goes. I was disappointed that they started my car without the headlights in, causing an error code. They were going to charge me an extra $200 to reset the code which was not part of the estimate and could have been avoided, but I declined since I have the manufacturer specific cable and computer software for my car. Its an inconvenience and if I wasn't a car enthusiast, would have been out extra money.

5

JB and his crew are amazing. Professional and Caring! We've been going to Evergreen Auto for 17 years. They're dependable, affordable and helpful. I really appreciate the checklist given each oil change on how your car is doing and repairs needed down the road. It's really helpful to be able to save and plan for repairs.

5

Shout out to Phil and the Evergreen Autoworks shop on BEH. After Brown Bear carwash ripped my rear windshield wiper off, Les Swabb recommended I come here for them to give me an estimate. Not only did they provide excellent customer service, but they assembled it right on the spot and at no cost to me because it was an easy fix!! love, Love, LOVE Evergreen Autoworks!!!

5

I had a stripped bolt that was preventing me from changing a tail light bulb. I called to request an appointment to have it looked at. I figured it would have to be schedule for the next day or something. Phil told me to come right down and they would help me out. I arrived and Phil had already printed an estimate of only $11.36. Then, he told me that it would be no charge if they found that the bolt wasn't stripped and it was just a simple bulb replacement. The bolt turned out to be stripped. I was in and out in fifteen minutes and for a cost of less then $12.00. Integrity. Prompt and courteous customer service. No hassle. My kind of business. I'll be back. Thanks, Phil!

5

I needed to get a custom bracket hanger for my exhaust a week ago and this fine looking gentlemen told me to go to Airport Welding & Muffler to save me some money. I appreciate his excellent service and his honesty. Gotta love having these people work at places like these. I would recommend this place to anyone.

5

Fast, incredibly friendly, and very thorough. We weren't quite sure what was wrong with our Saturn, but they discovered it was a bad battery and explained everything to us with patience and accuracy. Highly recommend!

5

We are relocating to this beautiful state from Texas in the Bothell area. Happened upon this great place while renting a van to run an errand. Fantastic service provided by Brett in customer service and mechanic, Joshua. I left my car for a simple oil change, and Brett went over and beyond. The brake light had been coming on for some time, and I thought it was an issue with the wiring. They discovered that the brake fluid was low, so Brett said that he had them top it off, which I thought was very nice. I left the shop, and received a call a few minutes later to say that they hadn't done it, after all, but if I was in the area, to please come back. I did, and they filled up the break fluid. Brett, nor Joshua needed to do that since I had already paid and left, but their actions showed great commitment to ensuring customer satisfaction.

5

Wonderfully friendly and knowledgeable staff. I am moving to California and time was running out for me to get my car issues resolved before I left town. I called E.A. because it was in my vicinity and advertised that they worked on Suburus. They were very booked for the week but suggested I drop my car off so as soon as a cancellation occured they could get to work on it right away (this was in addition to an appointment that I made for Wednesday). As it turned out they were able to get to my car before Wednesday and so I was able to pick it up days before I would have had to otherwise.I received a AAA discount and Phil even volunteered some great tips on finding a new mechanic when I arrive in California. The waiting area is very welcoming with vintage toys, etc. to view. That was pretty cool. If I weren't moving I'd stick with this mechanic shop.

5

I was relieved and excited that I was able to get an appointment the same day I had an unfortunate encounter with a beam in my garage. Mike is amazing and went above and beyond to make sure that I was taken care of.The lobby is comfortable and has free drinks and snacks. Parking looks like it can get a little difficult when it's busy but I haven't had a problem finding a spot.The Yelp deals are great- dont forget to check in! I will definitely be back if I ever need work again in the future (hopefully not, haha).

5

Auto shops aren't generally places you want to hang out at, but Evergreen serves free popcorn and lattes, so I don't mind making a stop every now and again when my car is in need of some attention!Gluttony aside, this auto shop has made quite the impression. My first stop here was awhile back for a quick tire pressure check since I knew one tire was low, thanks to my trusty annoying red exclamation point light. Phil was on it right away - and with the kindest of personalities, too! Air was put in, and off I went with only the promise to come back when service was needed for my car.This week, I finally needed to have my BMW serviced for an oil change. Fortunately for me, Phil was there to take my car in once again for a same-day appointment. One hour later, I was on my way out of their shop with a revitalized car!What is remarkable about this shop is their integrity. They are NOT the cheapest, but I'd rather pay an extra 10 - 20 bucks to have work done by trustworthy folks who aren't looking to rip you off or find bogus flaws in the car to reap more money out of their customers.

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