My estimator told me specifically that he would only install OEM parts. My car was involved in a not at fault accident so the other insurance company was paying for it. He told me that if they ordered aftermarket parts. He would say they wouldn't fit correctly and then reorder OEM parts. He also told me that the part in question, my driver front fender, was not repairable. He then went on vacation for a week and another estimator took over my claim. When my car was done, he told me that they returned the aftermarket part as promised but instead of ordering a new OEM part, they "rolled" out my fender, the same fender that wasn't repairable! They never called to ask me if that was ok! He stated "it was the best thing for my car". Sure, a rolled out fender is always better than an OEM part?!?! They also replaced the driver headlight and lens assembly and didn't think of replacing the bulb in the passenger light. When I got my car back, I noticed that the driver light was brighter than the passenger light. When I asked he said we'll just replace it when they both go out. Ok? Bulbs last like 5,000 hours, so I guess I'll worry about the uneven headlights in 3-4 years.....Also, an alignment was paid for by the other insurance. I made an appointment, took time off work, waited in the lobby and about 3 blocks away I realized the car would pull to the left when the steering wheel was straight. So I called and rescheduled another alignment, took more time off work, waited in lobby again and they finally got it right. In conclusion, I just wish they had treated my car like their own. There's no way they would've rolled out their personal cars unrepairable fender but yet they thought that was acceptable to do to my car. So in my mind I'm driving around with a rolled out, unrepairable fender due to a not at fault accident. Overall the staff at Evergreen is friendly and helpful but the communicate between estimators needs to be improved as well as the training to allow both estimators to look at the same part and know if it's repairable or not. Maybe a simple note or post-it in my claim file would've helped. Who knows. Most of their reviews are good, maybe I just had bad luck, but if this review helps them communicate better and helps them recognize repairable parts versus unrepairable parts then that just helps out the next customer. Update: I went back because a bumper strap was loose so the bumper was slightly pulling away from the fender. They fixed that strap and replaced the passenger bulb at no charge.