I went to a car wash last week and the machine damaged my side mirror. It was very minor damage, only the glass broke off. I contacted a local parts store to see if they had the glass in stock and was told the glass is not in stock but they could order it for between 30-50 depending on if it was for a power/heated mirror. I then contacted evergreen to see if they would be able to assist with getting the repair done. They called me back and informed me with labor and tax I would be looking at over $400. I mentioned to Brett, the man on the phone, that autozone had this part for a fraction of the cost, i would only need to order it and turn around time was less than a week. Why would be charge me so much. He stated his vendors have it at this cost and and if I wanted to buy it at autozone, I could go ahead and proceed. This response just did not sit right with me at all. It's just the glass that is missing, I don't need an entirely new mirror. I felt uncomfortable with the "quote" from evergreen and contacted another mechanic who is going to do the entire repair for $143 including labor.
Hello Abbegail, I believe I miss communicated the information that I had for you. Sorry for the confusion. You called looking for replacement glass for your Jeep. My sources did not show the option of aftermarket glass in stock. I had you give me you VIN number in a attempt to source the glass from Jeep. I gave you the price for the glass from Jeep. You told me that Autozone could sell you aftermarket glass for between $30 to $50. I stated that would also be my cost for the glass. This is where I miss communicated with you. I said you could pick up the glass and I would install it for you. I believe I came across that I was telling you to deal with it yourself. The message I wanted to deliver was, buy the glass and bring it in and I would install it for you. Your cost for me to install it would be $67.50. My apologies for the miss communication. Thank you for for the review! This will help me in the future to make sure that I am more concise when giving information to my clients. Bret
- Evergreen AutoWorks