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Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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1

Nice guys to have as a shop to go to but they have passed the buck on an item or two. They believe a noise in the front is from my tire tread but again after rotating my tires the noise is still there and shows it's the rack and pinion they put in. They also will not fix a loss of horsepower in the new engine they installed as well as the rough idle they have left it with now for 12,000 miles since installed. Now making me fix at my cost the factors of making it run smooth. My other engine ran smooth!! Yes. Great guys and they were highly recommended. But when they put the wrong oil in ,or they won't go on a ride with you to show them a noise still there, or even the first day they put the new engine in, I took it for a test drive and i wanted to show them the lack of horsepower, they refused and showed they wanted to try and fix something on their own without my direction. I feel now they don't want to look into any more problems because of lack of profit to be made and then later on just tell me that it's now bad because of the wear and tear and mileage. Yet I give them ample time and opportunity to solve and resolve these issues.

Hello Al, Thank you for your review! When speaking of your rough idle, when you were here last week the idle was as smooth as it could be. We could barely feel it running. We have checked for codes and found none stored, however you cleared them out before you got here with your obd reader. All the fuel trims are within spec, there were no misfires going on. We have talked at length about the engine feeling down on power. I did not go for a ride with you when you 1st stated it felt like it was down on power because I personally would not be able to tell if it is or isn't. That is why we sent you at our expense to a shop to have the truck put on a dyno to measure the output of power at the rear wheels. You brought me the printout from the shop. Your engine is 4 horsepower shy of the industry standard of 18 to 22% loss from crank to wheels. Part of that loss could be from the transmission, which has 400k on it. There is not anything I can do to add more power. Concerning the incorrect oil from the oil change we performed last week. I did not know you wanted synthetic oil. I offered to change it right away when you told me, and you declined. Concerning the noise you are speaking about. In June we found that there was a front wheel bearing making noise, and both front axles were leaking grease. We replaced the wheel bearing and axles. To my recollection, you have not told me about the noise still being there. After going through the history on your truck with us and looking in hindsight I'm not sure how we could have offered you better service. We continuously look for ways to improve our customer experience and apologize for yours not being a more positive one with us. Thank you for taking the time for write down your notes on the experience here. We appreciate it. Bret

- Evergreen AutoWorks
5

The staff is very professional, there were no high pressure sales tactics. I took my first Jeep there for a smaller repair after a bad experience at another near by shop. They fixed the problem I wanted fix, it was done quickly and the experience left me so impressed, that I took my (new to me) second Jeep to them as well. Being that it was an older car, I wanted to make sure that everything was mechanically sound. The inspection was thorough and my list of repairs was not bigger then I was expecting. I scheduled the repairs and it was finished in the time that was promised. Not only that, but the quote that I was given was honored, even though part of the quote was missing in the email that I was sent. So the work I received was actually $700 dollars more then my quote. I was not pressured into paying more, they didn't even try asking for the money. They simply said it was there mistake and adjusted the price down to what they quoted me. There were a couple of new things they found when doing the work, and sent me a quote for that to do later if I wanted too. I am so happy with the work that I received and the way the staff treated me, that my roommate has taken his car there as well. One thing that is rare to find is a honest mechanic and a company that actually will take care of its customers, and Evergreen Autoworks is that company for me. I highly recommend recommend them!

Hello Mack, Thank you letting us perform the maintenance on your Jeep. Thank you for the kind review! Bret

- Evergreen AutoWorks
2

Let me preface by saying that they were cordial, flexible and have an Uber pickup/dropoff provided which is very convenient. I would've given them a much better review but what happened when I went to pickup my car. Due to some confusion with AAA, EA had to remove the battery they had put in so AAA could replace battery under warranty. In the process they had to cut the screw/bolt on my battery tray which was now another $100 (over the $1k cost for other repairs) - the part costs < $20 online. When I asked him if he shouldn't replace it for free since they broke it, he said NO, BECAUSE they had to put in and take out and put the old battery in ( for which he charged me $30 extra) which caused the bolt to vibrate and they had to cut it off, and they had otherwise had it done "correctly" which didn't make sense to me. He then asked me to "come in a week when we have that part" and you will then understand what I'm telling you. It seemed to me like he was covering up for their mistake. I am no mechanic but it's a nut and bolt, and it shouldn't have that issue to unscrew it unless you didn't put it correctly in the first place. Sometimes these small things make you cast bigger doubts.

5

First visit. Recommended by a friend. Best auto repair shop I have ever experience. Desk guy is awesome. Calls several times with updates. I like that!

Hello John, Thank you for letting us repair your truck! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

Service was amazing. I would recommend everyone to take their vehicle to Evergreen Autoworks!!

Hello Wendy, Thank you for trusting us to maintain your cat! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

Excellent customer service and timely care. I have had my truck serviced here for almost two decades. Thank you Evergreen Auto for assisting me in maintaining my most valuable tool, my vehicle.

Hello Michelle, Thank you for trusting us to maintain your truck! Thank you for the kind review! Bret Bret

- Evergreen AutoWorks
5

After calling several Honda dealerships and not being able to get my car serviced for 1-4 weeks I called Evergreen and they were able to get my car in the next day, and would have it available to me within a couple of days. However, they got it back to me in 2 days with everything done. Very impressed with this level of customer service. I will definitely use them again and recommend them to others

Hello Gary, Thank you for trusting us to repair your car! Thank you for the kind review! Bret

- Evergreen AutoWorks
2

I asked to have my A/C checked and confirmed they would perform a courtesy check on system. Was told I needed to have a bunch of other things done to car and then charged $80 (with an environmental charge?) for them to tell me the A/C needed work, even though I already knew this. Nothing got fixed but I was out $80. Not going back after work was done to the car and charged for a service I didn't authorize.

Hello Scott, I'm sorry that you are disappointed with our inspection of your car. You knew that your a/c did not work, but did not know why. We told you we would check the system, and also perform a courtesy inspection on the rest of the car. The fee we charge is for the time spent to hook up our a/c machine and see if the system holds pressure and that the other components are working as intended. In your case the system held pressure. However, the line from evaporator to condenser had a leak. I gave you a quote for the repair. We don't think it would be right to service the system, and charge you for the service knowing it would fail again in a short time. The courtesy check we perform is for checking fluids, belts, hoses, air pressures, and basic maintenance items. The courtesy check is free. Your car is in very good condition, as we only recommended two items due to age. Thank you for your review! It will help us in the future to better communicate with our clients. Bret

- Evergreen AutoWorks
5

Super knowledgeable and fair prices! Will not go anywhere else.

Hello Paula, Thank you for supporting Evergreen Autoworks all of these years! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

I brought in my car after it had overheated and leaked all the coolant out. I was not even sure if the engine might be damaged after this. Brett was very helpful and after I towed it there, they were able to get my car in that same day. They were honest, reasonably priced, and revived my old car to life again. I definitely will go back for service if needed