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Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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2

Let me preface by saying that they were cordial, flexible and have an Uber pickup/dropoff provided which is very convenient. I would've given them a much better review but what happened when I went to pickup my car. Due to some confusion with AAA, EA had to remove the battery they had put in so AAA could replace battery under warranty. In the process they had to cut the screw/bolt on my battery tray which was now another $100 (over the $1k cost for other repairs) - the part costs < $20 online. When I asked him if he shouldn't replace it for free since they broke it, he said NO, BECAUSE they had to put in and take out and put the old battery in ( for which he charged me $30 extra) which caused the bolt to vibrate and they had to cut it off, and they had otherwise had it done "correctly" which didn't make sense to me. He then asked me to "come in a week when we have that part" and you will then understand what I'm telling you. It seemed to me like he was covering up for their mistake. I am no mechanic but it's a nut and bolt, and it shouldn't have that issue to unscrew it unless you didn't put it correctly in the first place. Sometimes these small things make you cast bigger doubts.

5

First visit. Recommended by a friend. Best auto repair shop I have ever experience. Desk guy is awesome. Calls several times with updates. I like that!

Hello John, Thank you for letting us repair your truck! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

Service was amazing. I would recommend everyone to take their vehicle to Evergreen Autoworks!!

Hello Wendy, Thank you for trusting us to maintain your cat! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

Excellent customer service and timely care. I have had my truck serviced here for almost two decades. Thank you Evergreen Auto for assisting me in maintaining my most valuable tool, my vehicle.

Hello Michelle, Thank you for trusting us to maintain your truck! Thank you for the kind review! Bret Bret

- Evergreen AutoWorks
5

After calling several Honda dealerships and not being able to get my car serviced for 1-4 weeks I called Evergreen and they were able to get my car in the next day, and would have it available to me within a couple of days. However, they got it back to me in 2 days with everything done. Very impressed with this level of customer service. I will definitely use them again and recommend them to others

Hello Gary, Thank you for trusting us to repair your car! Thank you for the kind review! Bret

- Evergreen AutoWorks
2

I asked to have my A/C checked and confirmed they would perform a courtesy check on system. Was told I needed to have a bunch of other things done to car and then charged $80 (with an environmental charge?) for them to tell me the A/C needed work, even though I already knew this. Nothing got fixed but I was out $80. Not going back after work was done to the car and charged for a service I didn't authorize.

Hello Scott, I'm sorry that you are disappointed with our inspection of your car. You knew that your a/c did not work, but did not know why. We told you we would check the system, and also perform a courtesy inspection on the rest of the car. The fee we charge is for the time spent to hook up our a/c machine and see if the system holds pressure and that the other components are working as intended. In your case the system held pressure. However, the line from evaporator to condenser had a leak. I gave you a quote for the repair. We don't think it would be right to service the system, and charge you for the service knowing it would fail again in a short time. The courtesy check we perform is for checking fluids, belts, hoses, air pressures, and basic maintenance items. The courtesy check is free. Your car is in very good condition, as we only recommended two items due to age. Thank you for your review! It will help us in the future to better communicate with our clients. Bret

- Evergreen AutoWorks
5

Super knowledgeable and fair prices! Will not go anywhere else.

Hello Paula, Thank you for supporting Evergreen Autoworks all of these years! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

I brought in my car after it had overheated and leaked all the coolant out. I was not even sure if the engine might be damaged after this. Brett was very helpful and after I towed it there, they were able to get my car in that same day. They were honest, reasonably priced, and revived my old car to life again. I definitely will go back for service if needed

5

Hello Bob, Thank you letting maintain your car! Thank you for the kind review! Bret

- Evergreen AutoWorks
5

Replaced fuel pump fast service!!

Hello Mike, Thank you for trusting us to repair your car! Thank you for the kind review! Bret

- Evergreen AutoWorks