Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

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5

The best customer service. They provide top performance on your vehicle. I very strongly recommend this company. Mike Auslund tops it for customer service!

4

UPDATE: Upon reviewing my Yelp review the shop re-examined my bill and discovered a billing error on the labor side. They refunded a fair amount of the difference - several hundred dollars. That was an unexpected and welcomed courtesy so I've upgraded them by a star. Thank you, Evergreen.----------------------------------------------------------------------------------Original/Previous Comment:I selected this shop due to positive Yelp reviews that are spread over a period of time plus their close proximity to my house. I found them to be courteous, friendly, and professional. Their front office is clean, well staffed, and equipped with decent computer technology. They diagnosed my overheating problem the day I dropped my car off and the repairs were made within about a day. They guarantee parts and labor for 3 years / 36,000 miles. I found their markup on parts and labor excessive and more than double what the dealer would have charged me. The convenient location and quality of service is not high enough for me to feel good about paying so much more than a dealer would charge.

1

Stay Away ! Brought my car in for power steering fluid leak - they claim they 'diagnosed' the problem $75 for the diagnosis, than charged $400 to repair. Brought the car home, leaked more than before. Brought it back, turns out the technician just 'assumed' where he thought it would be leaking - didnt really diagnose the problem. Long story short, brought it back 3 times and over $1400 later, they finally had it fixed. Several years before, had a similar experience there with a radiator leak, had to bring it back twice for them to correctly repair - end up costing twice the original quote. Seems like a combination of fraud and incompetence.

5

This place is amazing! exceptionally professional and very honest. I called today at 10am to ask if they could do a full diagnostic test and tell me what was wrong with my car. 2 check in phone calls ( by them) to tell me what the problem , and that my car was ready and at 530 I'm done . It is nice to find a place of business where customer service exceeds expectations. It's a rarity these days. Fantastic job guys . I'll be back!

1

RIP OFF!!! I wish I could mark up products over 3 times the retail costs! They want some $770 for a radiator that a well known auto parts store will sell over the counter for $229. Most repair places don't charge for an estimate if you have them do the repairs. This place charges either way on there estimate. Be sure to get 2nd opinions to make a sound decision.

5

We have been taking our cars to Evergreen Autoworks for almost 12 years, even after we moved 45 minutes away over 10 years ago. Believe me, it is worth the drive for the kind of integrity that comes with a visit to these guys. I tried other places but even for a simple oil change I'd much rather go to Evergreen.

5

I took a Town car here to get the auto leveler fixed. They tried to repair it then concluded that a fixed suspension system was the way to go. This was not before a lot of time spent trying to get the air suspension system working. They did not charge us for that extra labor and now all is well with a non air suspension replacement system working. Thanks a lot !

5

This is the greatest shop ever! If you live even remotely close to Bothell or Mill Creek, this is the place to take your car. Thanks to Phil who is always so friendly...and thanks to Mike who buffed out a scratch for me free of charge (and without an appointment)!These guys take care of their customers. And as a female, dealing with past car shops have pissed me off. These guys treat everyone with respect and don't try and rip you off. What a concept! Seriously, don't even bother going anywhere else. LOVE LOVE LOVE Evergreen AutoWorks!

5

Had to have my car towed in last weekend. After a few "crossed wires" my car was fixed and returned in MUCH BETTER CONDITION than when it went in. It was almost like elves came in and did extra work that we were not charged for. It was a FANTASTIC experience and I will be taking my car here for every repair in the future. Thank you so much, Bill for a job WELL done!!!

5

THANK GOODNESS for Evergreen AutoWorks. My husband and I recently moved to the area and had no mechanic ties to help with my lemon of a car. When a loud rumbling started to come from underneath, I was desperate to get it taken care of. Evergreen Autoworks had me bring it in, gave me a ride home and promised to call after they'd looked at it. I didn't even mention I couldn't spend a million dollars on my car but when the service guy called he was quick to say he only wanted to do what needed to be done and would prioritize it for me so I could make my money go to the right places. Their prices were MUCH lower than I'd expected, they were so friendly and supportive and the last thing they were trying to do is convince me to spend money on more than I needed. I will forever return to Evergreen Autoworks for all my car needs.