Bothell Auto Repair

Really friendly Service desk, no matter who I get they are helpful. Specifically Paul helped follow up with me when I had questions and always took the time to explain everything. Great place for your car's needs!

Good service, friendly personnel, professional workforce, free coffee, what's not to like!

As always, they did a great job on my car. The service was done right and they had the car ready when promised. The staff was friendly and helpful. Great place to have your service work done!

Friendly as always and in and out quickly. Great service.

Good body repair. They deliver the vehicle clean and vaccumed interior after service.

Avoid the body shop work! When I arrived for my scheduled estimate appt for a 2016 mercedes s550 for a moderate scratch, I had to wait about 15 min before someone came out for my appt. When arriving for appt a few days later they didn't have my apt on the books. But they took it anyways. They said my car would be done on a certain day and a week later I didn't hear from them. When I called they said guy was too busy to let me know when the car would be done. He didn't call me, and when I called back they said it was closed for the weekend. It was done about four days later than expected and the work was awful! The scratch is gone but the whole door needs rework. We took it to two different shops and they estimated about 4-500 work would need to be done to fix it. They acknowledged the problem but wouldn't help fix it. We would be out a car for another week, for this repair. This shop does a huge volume and is unwilling to let us get it fixed elsewhere and assist in the cost. We had done business before with them and will NEVER again. We were warned there were no good body shops in snohomish county and yep it's been confirmed. The owner should recognize we wouldn't want to have to be inconvenienced with having it there for another week of repairs when it was such a bad job and poor service from start to finish. Will be taking car to northwest auto salon and pay out of pocket to fix their job. The shop seems over scheduled and I'm shocked they wouldn't care enough to reimburse us for the re-repair work.

Horrible customer service!!! It always takes longer to get your car done than they tell you, and you ALWAYS need an appointment, if you have an emergency breakdown, they will not respond appropriately.

Brought in a very new Mercedes with less than 2000 miles with a small scratch. The paint job was awful and now my door doesn't match the rest of the car. I have a gray door with fine scratches and bubbles.its awful. I can't believe they ruined my car for a little scratch. It took over a week beyond the estimated time and no one ever called. I had a feeling they were overbooked and going to mess it up but I was hoping for the best. What I got is the sloppiest paint job ever on a Mercedes s550. And it wasn't cheap and took a long time. The car door is now grayish and is embarrassing to drive around with two colors that don't match on the side of car. I was warned there were no good repair shops in the area and They were right. So upsetting!

I brought in a brand new very expensive Mercedes car with a little scratch and they said they needed to paint the entire door. No communication was ever given along the way, they were way beyond the expected time they said that they would have it finished with no calls and they said they wanted to make sure it was perfect which was fine except when I got it back my brand new car that had a little scratch has a door now that doesn't even closely match the rest of the car. It's black and gray clouds with massive fine scratches, little paint bubbles and swirls. I was warned by a detail shop that there were no good paint shops around here but I trusted them. Now I have a situation that needs to be corrected and hate the fact I have to take it back for a long fix for a little scratch with no guarantee that it will be done right. They seemed overworked and thinly staffed and I should of went with my gut that said stay away! Don't do it you'll regret it!!!

I told thfinished my oil change in record time!em I was in a hurry to make another appointment. they