Bothell Auto Repair

My 2007 Prius was damaged on the driver's side door when a huge semi truck and trailer swerved, struck road dividers on the bridge across the Snoqualmie River near Monroe, WA, causing a couple to strike the door as we passed each other, leaving small dings. Hartford Insurance suggested this shop as it was on their list and was close to where I live. I took it in got the appraisal for Hartford, made an appointment, brought my Prius in. Since the repair was so minor, I was promised the car would be ready in within three days, assuring me it would be ready before the weekend, as I made plans to go on a tour out of state that weekend. I received a call that my Prius would not be ready until after the weekend, due to unexpected delays. Then, after the weekend, I was informed of more delays, that my car would not Instead of taking about three days, I did not have use of my car for over a week. I was not able to go on the tour, lost the prepayment of $299.00 for me and my girlfriend. When I got my Prius back, the larger ding had been properly repaired, but the very tiny ding a very short distance away had not been repaired. The car had no damage anywhere prior to being hit by the road dividers. I had no desire to go over such an experience again, so I left. The Hartford agent added insult to this event by deciding I was at fault in this accident, had made his decision, had placed this false decision in my Hartford file, damaging me, had also reported this to C.L.U.E, the risk assessment agency. He would not listen to me about the nature of the damage, even though photographs proved I was not at fault. He also told me that I had not provided the license number of the truck that actually caused the damage. The truck license number was clearly on the police report that was in Hartford's file, so he had obviously not even read the police report, which exonerated me. Only when I complained to his supervisor was this rectified; after reading the file on the accident, she told me she was shocked by the arrogant actions by the adjustor and removed the smear he put on my record. However, she said there was no way Hartford could correct the false information against me that they reported to the C.L.U.E. risk agency without notifying me, so the false report remains on my record there, causing harm to my formerly unblemished driving record. Evergreen Autoworks also said Hartford supposedly sent me partial payment for the work, but I did not find any deposit on my account showing this. When I inquired to Hartford, they promised to check, but never got back to me. The adjustor that handled this, Corey, should be fired. Altogether this matter has caused me a lot of unnecessary trouble and money. The work that Evergreen Autoworks did was done well, but the multiple delays and failure to fix the tiny dent causes me to give them three stars. They could have fixed both dings with little or no additional time. I also smelled cigarette smoke, but the auto detailer was able to remove the odor completely. So, anyone bringing their car in for repairs should make sure what repairs will be made and they should also make a specific request that no smoking is to be done in their car, and be sure to have that noted on the paperwork before signing the agreement. I am very allergic to cigarette smoke and so are some others. The company needs to address this for their customers.

Stay Away ! Brought my car in for power steering fluid leak - they claim they 'diagnosed' the problem $75 for the diagnosis, than charged $400 to repair. Brought the car home, leaked more than before. Brought it back, turns out the technician just 'assumed' where he thought it would be leaking - didnt really diagnose the problem. Long story short, brought it back 3 times and over $1400 later, they finally had it fixed. Several years before, had a similar experience there with a radiator leak, had to bring it back twice for them to correctly repair - end up costing twice the original quote. Seems like a combination of fraud and incompetence.

I liked being able to get right in, the work was done quick and didn't cost that much, in fact I saved $95 by switching from the Lexus Dealership, to Evergreen. I had frozen groceries in my car that they offered to put in their freezer while I waited, and all the employees who work in the reception office were supportive of each other and seamed to like their job. In fact the only negative thing I can say is the customer's bathroom was out of order, so I had to use the bathroom in the shop and it was really gross. But I will definitely come back

This place is amazing! exceptionally professional and very honest. I called today at 10am to ask if they could do a full diagnostic test and tell me what was wrong with my car. 2 check in phone calls ( by them) to tell me what the problem , and that my car was ready and at 530 I'm done . It is nice to find a place of business where customer service exceeds expectations. It's a rarity these days. Fantastic job guys . I'll be back!

Great reliable service. Expensive yes but they do it right the first time

RIP OFF!!! I wish I could mark up products over 3 times the retail costs! They want some $770 for a radiator that a well known auto parts store will sell over the counter for $229. Most repair places don't charge for an estimate if you have them do the repairs. This place charges either way on there estimate. Be sure to get 2nd opinions to make a sound decision.

After couple time going there and the issue is not solved on my car, I am looking for another shop. they are not good with German engine cars!

I went here because they are local and got decent reviews online. My car had a noise that I wanted to get checked out. I was very specific about the sound and had a good idea of where it was coming from. I was very flexible and told them they could hold on to the vehicle as long as they needed to determine the cause of the sound. The next week I was told they could not hear the noise I was referring to and that I could pick my car up because there was nothing they could do about it. At this point, I was obviously disappointed that they could not hear anything, which my girlfriend, myself, and random passersby could notice. I was also disappointed that they didn't take me up on my offer to ride along and point the noise out to them. Anyways, I went to pick my car up before a holiday weekend and was surprised at the absurd price they charged me to drive my car around and not do any work on it. The mechanic that "worked" on my car wasn't there (of course), so I wasn't able to talk to him. At this point, I was just off work and they were closing shop themselves, so I paid the ridiculous price and got my keys back (They also charged me to check my engine light code which other mechanics do for free; and proposed installing new parts which I declined and ended up not needing). I was also told they would call me to go over the charges once the they talked to the mechanic. I never did get that call from them. After all of this, the funny thing is, the next week I figured out the source of the noise myself, which was exactly where I told them I thought it was coming from. I then fixed the problem with a little help from my friends and by using videos and articles I found online. It also cost me a fraction of what these ding dongs charged to dilly daddle around.

I was not satisified with the work performed on my vehicle at this facility. After I left, I still had horrible pulsation which has lasted up until today. After reviewing the work performed on my vehicle, it appears Evergreen only removed and resurfaced the drums and cleaned the hardware...for $310.00!!! When I left, I was advised that there was still a "slight pulsation" however, this is not accurate as my vehicle STILL had horrible and intense pulsation - just as bad as when I initially brought it in to the shop. I came to your shop because I read good online reviews. However, I am horribly unsatisified with the work performed on my vehicle. I was informed that further diagnosis would need to be performed....BUT, for $310.79, I expected this place to get to the bottom of the problem and fix the issue! Bottom line is that I took my car to Les Schwab today and they fixed the pulsation problem in its entirety for $209.00. It took them 5 minutes to determine it was the roters which needed to be replaced and their service was exceptional. I no longer have any issues. This is NO THANKS to Evergreen. Your facility should NOT be working on brakes if you cannot find the problem. I am asking you to refund the money I spent at your facility as it did not fix the problem. I am happy I went elsewhere because I feel you would have tried to take me for more money with all of your "diagnosing" that you apparently need to do. I asked for a refund minus parts...my email was ignored. Thanks..for nothing! UPDATE: My email was answered and I will be receiving a full refund. I wish the experience had gone a bit better, though. I will admit the customer service was pretty great, but I would not recommend them for brake work....

I had a cam shaft sensor go out in my car which disabled it on the side of I-405. I had the car transported to Evergreen Autoworks and was happy to see that they were open on a Saturday. All the staff that I interacted with were very friendly and the communication during the repair process was very good. Before they did the work the mechanic suggested that I also change my timing belt and all that other goodies that need to be replaced at the same time. It made sense. Since they were already having to take a bunch of stuff off to get to the cam sensor, why not take care of the routine maintenance and not have to pay for labor twice.They repaired my car in a timely manner and the repairs and maintenance cost what they estimated. However, I have some suggestions: - My car smelled of cigarette smoke. I see that this was also a similar concern with another Yelp reviewer. - Most places clean your care inside and out after a service. I just dropped $1400 in maintenance and repair and was surprised that the car was not cleaned and even had oily smudged finger and hand marks on the hood. - Needless to say I had to clean my car afterwards, air it out of the cigarette smoke and clean the interior to get rid of the cigarette smell. - I was going to replace the spark plugs and actually had the spark plugs in the vehicle. When I spoke to the shop manager he said they would would change out the spark plugs at no additional charge. I thought that this was great customer service until I got the car back and they plugs had not been installed as agreed upon. Conclusion: I only gave them 3 stars because I could not give them 3.5 stars. They did a fine job and were quick but did not go above and beyond to impress me. Coupled with my above concerns keeps them at 3 stars. Maybe I'm being too critical because this is my first real auto mechanic experience but I just spent $1400 and feel that they could have thrown in more of those little extras to make the sting of the maintenance and repairs less painful. I would go back to them again if needed based on their location to my home, timeliness of their work and positive attitude.