Bothell Auto Repair

UPDATE: Evergreen still missed the things I described in the review below, but I have to give them a lot of respect. They contacted me after seeing this review and refunded me for the cost of the trip check. I still lost time and money to their mistake, but they did the right thing as a business, which impressed me. ---- I had Evergreen Autoworks do a trip check on my car before I drove to Arizona. I dropped it off Thursday in the morning and was told they would get back to me Friday morning to advise any work that needed to be done. I had to call them twice Friday afternoon to find out what the progress was. Turns out, in a day and half they had not even finished the trip check. They finished up with an hour to spare and didn't report any major concerns. Well, fast forward a few days later, and I have seen three mechanics along the highway, all with small to major issues with my car. The "thorough" trip check they promised me was garbage, because they missed stuff that any complete check should have seen. I'm still stuck along I-5 waiting on the mechanic to find out if I'm going to have spend hundreds if not over a thousand dollars more in repairs. For the price Evergreen charged me for their trip check, they should have seen some of this stuff. I can't fault their courteousness, or the courtesy car they lent me for the two days. But when it came to actually checking my car so that I could have an uneventful road trip, they utterly failed.

My car started giving out alerts for low tire pressure & I'm not quite comfortable checking the tire pressures in gas station. Being new to this area I just drove into this garage near to place I stay & asked if they could check my car's tire pressure. The front desk lady called out for someone to look at my car. There came Phil, an energetic smiling faced guy asking how he could help me. Told him I don't know to check the tire pressure. He took car key & asked me to wait in reception while he fixes the pressure. I was intrigued by the mini museum they have set up in reception. Liked the collection they have. After about 5-7mins Phil was back with my car & all the tire pressure alerts gone. I asked if I had to pay & he said 'NO, you are good to go'. That was the best thing, without paying a dime got such an amazing service. They have got my trust & will definitely return if I need any auto work.

.I am not sure how this should have been handled but I don't agree with the 170 charge you made Debbie Shaffer pay. She called and told you that she was still under warranty and not to work on it but due to poor communication within your business it was diagnosed by your staff anyway. I think a discount at the minimum would be appropriate in this situation. Also all it would take a decent mechanic for less than 20 minutes to figure out it was the transmission we had already figured that out and didn't need your $170 diagnostic bill period. I think you took advantage of her because she is a woman. I am not going to say nice things about your shop believe me. Sincerely, Jill Hammer

The best customer service. They provide top performance on your vehicle. I very strongly recommend this company. Mike Auslund tops it for customer service!

If you are looking for fair, great service and excellent work go to these guys. Couldn't believe the level of service provided. I had an issue with my transmission ona and not only did they get me in same day they had me fixed the next. They told me everything that was going on the whole time and charged very fairly. Also didn't try and sells on other things wrong with the car. Just have me suggestions. They will always have my business.

UPDATE: Upon reviewing my Yelp review the shop re-examined my bill and discovered a billing error on the labor side. They refunded a fair amount of the difference - several hundred dollars. That was an unexpected and welcomed courtesy so I've upgraded them by a star. Thank you, Evergreen. ---------------------------------------------------------------------------------- Original/Previous Comment: I selected this shop due to positive Yelp reviews that are spread over a period of time plus their close proximity to my house. I found them to be courteous, friendly, and professional. Their front office is clean, well staffed, and equipped with decent computer technology. They diagnosed my overheating problem the day I dropped my car off and the repairs were made within about a day. They guarantee parts and labor for 3 years / 36,000 miles. I found their markup on parts and labor excessive and more than double what the dealer would have charged me. The convenient location and quality of service is not high enough for me to feel good about paying so much more than a dealer would charge.

Looking for a mechanic sucks! They are all over but mechanics have a bad name and you want to feel confident when leaving your car and knowing your going to have a big bill but you dont want to get taken to the cleaners. I was very happy with Evergreen Autoworks and working with Paul made it a great experience. I will return to them in the future.

I have spent quite a large sum of money between 4 vehicles over a 1month period, prepping them for sale, yet when I call in for an A/C issue, have them say bring it in, we'll drive with you so we can hear it, I do that, in my personal vehicle,. They can't seem to find 10mins to go with me, drive the vehicle to hear the noise in the AC to repair it, sending me on my way, driving this rig now, knowing there is an AC motor or belt issue potentially going to break at any time, but that's OK with them. Money works at other shops as well. So much for a good working relationship.

This is a follow up to my recent review I posted few days ago. I got a call from Paul there told me that he understand that I have a repeated problem that they should be responsible for fixing it. I dropped it off this morning, and Paul has dug through all the records of my car. It turned out that they have two databases -- one older and one newer. Apparently my 2011 record was in the old database in which they recorded a leak and identified the fix; I might have been a cheapskate who decided to come back to fix it in 2012. Their record show I came back in 2013 in the new database. Whoever did my van in 2013 didn't look up my old record in the old database. Anyhow, they fixed it with no charge. I think there isn't anything better they could have done. So I am a happy customer again. I will come back to give them 5 stars if it is indeed fixed -- I need a hot day to find out.

I had an amazing experience at Evergreen auto works. Phil Johnson has the best customer service I have come across in a long time. He is so polite on the phone and makes sure you understand all polices and procedures before any work is done to your vehicle. He remembers your name and you can tell he really loves the work he does. After my first visit all I could think of was how I could thank him for how great I felt after leaving the location. My first visit my car broke down in the Kirkland area and I did not have a shop close to my home in Everett. Luck would have it, I looked online and they were open late ( until 6 ) and I was able to speak to them before having my car towed to their shop and left overnight. I only have one vehicle and manage a restaurant and need to be able to get to work ( I commute to Kirkland from Everett ). Lucky they had a loaner car for me the very next day. It was a quick no hassle transaction and I could keep the car until mine was fixed. Turns out is was a battery/alternator issue and it was fixed in three days - dropped off on a Friday. I know nothing about cars and at that time they suggested some routine maintenance. I could not afford it because of the cost of unexpected repairs as stated above. I waited a couple months and as soon as I could afford it went back to get the maintenance done. Phil was so honest about all the work, he was a pleasure to speak with. I have never been good at maintaining my vehicles but now I might be more inclined to because of the ease of doing business here - especially with knowing I can get a loaner car for any amount of time- and that I get amazing service! Almost can't wait to go back, Thank you again Phil!! Kim K