Bothell Auto Repair

I have had sort of a hit-and-miss relationship with Evergreen over the past 17 years, but through staff changes and over time, they are winning my praise and gratitude. Not only did they squeeze me in very late on July 2nd (I had to be towed there after they closed, and they weren't sure they'd get to my car until after the holiday weekend), they called me back the next morning with a diagnosis and a repair and were able to get my car back to me before the 3-day weekend. Which is phenomenal in my book since I only have one car and 3 people in my household to buzz around! Did I mention I didn't have to rent a car while mine was there? Okay, that was due to very generous friends, but my car was there less than 24 hours, so I'm glad I didn't go through the hassle of renting for such a short time! Today, though, was less of an emergency, yet another delightful outcome. My (very old) car had a burned out running lamp. I know nothing about cars other than how to drive them, put gas in them, and use the cup holders, so I stopped in at Evergreen to see what they would charge me to replace the bulb. Phil took over, grabbed my keys, and (no kidding) in less than 10 minutes was back with my car and its new bulb. I didn't even have time to get myself some popcorn! I asked him what I owed him for such great service and he said just a good referral. OMG, really? I can totally do that! So, as promised, here is a great referral for Phil and all his peeps at Evergreen Autoworks. A few years ago I didn't think I could give them such a beaming review, but they have truly stepped up their level of service and care and I am impressed.

Auto shops aren't generally places you want to hang out at, but Evergreen serves free popcorn and lattes, so I don't mind making a stop every now and again when my car is in need of some attention! Gluttony aside, this auto shop has made quite the impression. My first stop here was awhile back for a quick tire pressure check since I knew one tire was low, thanks to my trusty annoying red exclamation point light. Phil was on it right away - and with the kindest of personalities, too! Air was put in, and off I went with only the promise to come back when service was needed for my car. This week, I finally needed to have my BMW serviced for an oil change. Fortunately for me, Phil was there to take my car in once again for a same-day appointment. One hour later, I was on my way out of their shop with a revitalized car! What is remarkable about this shop is their integrity. They are NOT the cheapest, but I'd rather pay an extra 10 - 20 bucks to have work done by trustworthy folks who aren't looking to rip you off or find bogus flaws in the car to reap more money out of their customers.

Recently went here for an estimate regarding a fender bender... Very professional service and most helpful all at no charge. Wish I was having them do the repair work but not staying in town long enough time for that. Great museum in the waiting lounge!

UPDATE: Evergreen still missed the things I described in the review below, but I have to give them a lot of respect. They contacted me after seeing this review and refunded me for the cost of the trip check. I still lost time and money to their mistake, but they did the right thing as a business, which impressed me. ---- I had Evergreen Autoworks do a trip check on my car before I drove to Arizona. I dropped it off Thursday in the morning and was told they would get back to me Friday morning to advise any work that needed to be done. I had to call them twice Friday afternoon to find out what the progress was. Turns out, in a day and half they had not even finished the trip check. They finished up with an hour to spare and didn't report any major concerns. Well, fast forward a few days later, and I have seen three mechanics along the highway, all with small to major issues with my car. The "thorough" trip check they promised me was garbage, because they missed stuff that any complete check should have seen. I'm still stuck along I-5 waiting on the mechanic to find out if I'm going to have spend hundreds if not over a thousand dollars more in repairs. For the price Evergreen charged me for their trip check, they should have seen some of this stuff. I can't fault their courteousness, or the courtesy car they lent me for the two days. But when it came to actually checking my car so that I could have an uneventful road trip, they utterly failed.

My car started giving out alerts for low tire pressure & I'm not quite comfortable checking the tire pressures in gas station. Being new to this area I just drove into this garage near to place I stay & asked if they could check my car's tire pressure. The front desk lady called out for someone to look at my car. There came Phil, an energetic smiling faced guy asking how he could help me. Told him I don't know to check the tire pressure. He took car key & asked me to wait in reception while he fixes the pressure. I was intrigued by the mini museum they have set up in reception. Liked the collection they have. After about 5-7mins Phil was back with my car & all the tire pressure alerts gone. I asked if I had to pay & he said 'NO, you are good to go'. That was the best thing, without paying a dime got such an amazing service. They have got my trust & will definitely return if I need any auto work.

.I am not sure how this should have been handled but I don't agree with the 170 charge you made Debbie Shaffer pay. She called and told you that she was still under warranty and not to work on it but due to poor communication within your business it was diagnosed by your staff anyway. I think a discount at the minimum would be appropriate in this situation. Also all it would take a decent mechanic for less than 20 minutes to figure out it was the transmission we had already figured that out and didn't need your $170 diagnostic bill period. I think you took advantage of her because she is a woman. I am not going to say nice things about your shop believe me. Sincerely, Jill Hammer

The best customer service. They provide top performance on your vehicle. I very strongly recommend this company. Mike Auslund tops it for customer service!

If you are looking for fair, great service and excellent work go to these guys. Couldn't believe the level of service provided. I had an issue with my transmission ona and not only did they get me in same day they had me fixed the next. They told me everything that was going on the whole time and charged very fairly. Also didn't try and sells on other things wrong with the car. Just have me suggestions. They will always have my business.

UPDATE: Upon reviewing my Yelp review the shop re-examined my bill and discovered a billing error on the labor side. They refunded a fair amount of the difference - several hundred dollars. That was an unexpected and welcomed courtesy so I've upgraded them by a star. Thank you, Evergreen. ---------------------------------------------------------------------------------- Original/Previous Comment: I selected this shop due to positive Yelp reviews that are spread over a period of time plus their close proximity to my house. I found them to be courteous, friendly, and professional. Their front office is clean, well staffed, and equipped with decent computer technology. They diagnosed my overheating problem the day I dropped my car off and the repairs were made within about a day. They guarantee parts and labor for 3 years / 36,000 miles. I found their markup on parts and labor excessive and more than double what the dealer would have charged me. The convenient location and quality of service is not high enough for me to feel good about paying so much more than a dealer would charge.

Looking for a mechanic sucks! They are all over but mechanics have a bad name and you want to feel confident when leaving your car and knowing your going to have a big bill but you dont want to get taken to the cleaners. I was very happy with Evergreen Autoworks and working with Paul made it a great experience. I will return to them in the future.