Customer Testimonials

We ask every customer to fill out a customer satisfaction survey card. We routinely receive over 100 cards a month. Here is a sample of those cards and what people have to say about our business. Clicking on the image will enlarge the image.

  • customer satisfaction survey card | Evergreen AutoWorks
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1

DO NOT use Evergreen! They are not honest and try to FIND things wrong with your car- not an honest business. I had my car looked at and they gave me a very high estimate. I took my car to another place and they said no, that work does not need to be done! All those gullible people who have fallen for this.

1

These guys poured coolant into our oil during an oil change. When our engine light came on 2 weeks after our oil change it took them 5 days to conclude that we needed a new transmission. Luckily we took our car to Redmond European and they cleaned it out with dawn. When I talked with Jeff the owner he told me I couldn't "prove" it was their fault and he wouldn't reimburse me. It is a horribly run shop with a greedy short sided owner! They are insanely slow too. Buyer beware!!

5

I visited Evergreen Autoworks on 10/29/2010 for a Service Engine Soon Diagnosis. My van was misfiring and the SES light was showing a p0300 generic misfire code. This is where Evergreen earns it's 5 stars. On 10/25/2010 I had visited the closest shop to my house Goodyear Auto Service Center on Bothell Everett Highway to diagnose the same problem. GoodYear's diagnosis: New Fuel Injector Assembly needed. Parts and Labor $983.99 After receiving GoodYears diagnosis, I purchased a OBD II scanner myself and started my own diagnosis. From all my research and conversations with others the problem pointed to a Distributor issue. Without telling Evergreen any of the aforementioned story except telling them the engine was misfiring, the SES light was on, and the code was a p0300, Evergreen performed there diagnosis and informed me I needed a new distributor cap and rotor. After, hearing back from Evergreen I fessed up and told them the story about GoodYear. Furthermore, I told them I think I will replace the cap and rotor myself. The gentlemen from Evergreen, Bill stated that, "If you can do it yourself I urge you to." Long story short, for $76 (new AC/Delco cap and rotor) I repaired the problem myself. Evergreen you have created a customer for life. Thank you.

5

THANK GOODNESS for Evergreen AutoWorks. My husband and I recently moved to the area and had no mechanic ties to help with my lemon of a car. When a loud rumbling started to come from underneath, I was desperate to get it taken care of. Evergreen Autoworks had me bring it in, gave me a ride home and promised to call after they'd looked at it. I didn't even mention I couldn't spend a million dollars on my car but when the service guy called he was quick to say he only wanted to do what needed to be done and would prioritize it for me so I could make my money go to the right places. Their prices were MUCH lower than I'd expected, they were so friendly and supportive and the last thing they were trying to do is convince me to spend money on more than I needed. I will forever return to Evergreen Autoworks for all my car needs.

5

I've been taking our Subaru here for a few years now and they are always going above and beyond to take care of us. Whether it was giving us a free oil change because one of their guys called out sick and they couldn't get to our car until the next day, or this morning, giving me a ride home after I dropped my car off for repair. I grew up in a household of gearheads and so finding an auto shop that meets my standards and doesn't just try to charge me for ridiculous unnecessary repairs is a big deal. They do work on pretty much anything, but keep in mind that since they service such a broad clientèle, they have to order most of their parts which takes time. Oh, and BTW, Phil is the best!

3

They do amazing work here, but never seem to do it in a timely manner or keep in contact about what is going on. I wouldnt mind them keeping my car for a long time- but with no call or update, its extremely inconvenient. I shouldnt have to call them when they estimate 3-4 days- and we are going on 8.

3

This shop is very friendly and does good work, but is pretty expensive. They charge ~$75 to do a diagnostic. I paid this even though it was pretty clear that it was a problem with the muffler. They got a replacement from the manufactuer, which it can be significantly cheaper to order one online. Between the diagnostic, parts, and labor, the total cost (minus a AAA discount was) just over $450. Other places could easily charge you half of that price. I have no complaints with the quality of service. And they are very timely. They were able to order a new muffler and installed it the same day I dropped it off.

5

This is a great auto body & mechanical shop located just south of Mill Creek on Bothell-Everett Hwy. They have been here forever and a day, and the customer service is fantastic. I went in recently to get some body work done for the first time in 6 years, and when I walked in the man at the counter said "Hi Jim"....that's pretty rare these days. The lobby of the shop is clean and full of WW2 era memorabilia, service awards, free popcorn, espresso & bottled water, and they even have an Enterprise car rental counter for your convenience. They recently added a lube center to complement their full service body and mechanical shops. This is a great and honest mechanic, that pays attention to it's clients needs and suggestions.