Bothell Auto Repair

My wife feels at ease with these guys and they treat her with respect and honesty. They have a historical military theme which I enjoyed so much I added to their collection. We have been repeat customers for over 7 years and don't go anywhere else but here for our car issues, this is the best place to go for the best service and friendly atmosphere. They always let us know what the total cost of the job will be up front and they go the extra mile. I received several rides to work from them as they worked on my truck.

Someone hit and broke my mirror while my car was parked in a parking deck and didn't leave a note. So, I ended up here in hopes of getting it fixed. Staff is very accommodating and offers free refreshments. Everyone was nice and professional. I turned out not taking my car here because I can't afford nearly $270 to fix a side mirror. The online cost estimates I found were over $100 cheaper than that. I like the staff, but I do think this place is on the pricey end of car repair shops.

First time at Evergreen Autoworks was for fender bender repair. Julie was professional, patient and outstanding at customer service. Based on the experience we had with her, we decided to try the shop out for car repairs when the time came. The shops estimate was not only competitive, but after having the work completed they actually came in UNDER the written estimate! Wow, plus the service was once again outstanding. Have had more work done since then and they continue to amaze with on time completion of work and follow up customer service that can't be beat...We would not hesitate to recommend this shop for car accident repairs, major car mechanical repairs as well as regular maintenance for your families cars.

My family has been taking our cars here for years...but not anymore. My sister already stopped using them because they were doing shady things with her car. I wish I knew this before I took my car there to fix my alternator is September. First they quoted me even morn than the Ford dealership! Then when I told the guy what there quote was...he said he could do it at that price. They said that I had to get a new battery to guarantee my alternator. Even though my battery was working- I said fine and they replaced that and one other thing. I ended up spending about $900 total to fix this and 6 months later it's not working again! So I'm stuck paying for this same damn thing. Oh and guess who is not open today for me to ask about this? And my car is nowhere near their shop...so thanks for taking my money and not fixing the issue.

My car broke down in the middle of the highway, and I was referred to Evergreen through Goodyear. Paul was just super helpful - professional, friendly, and gave me clear options so I could make the right decision. He even let me leave the car in the lot for a few days while I arranged a pickup. The only bright spot in the whole experience was finding them. Definitely on my go-to list for future auto maintenance needs.

I have had sort of a hit-and-miss relationship with Evergreen over the past 17 years, but through staff changes and over time, they are winning my praise and gratitude. Not only did they squeeze me in very late on July 2nd (I had to be towed there after they closed, and they weren't sure they'd get to my car until after the holiday weekend), they called me back the next morning with a diagnosis and a repair and were able to get my car back to me before the 3-day weekend. Which is phenomenal in my book since I only have one car and 3 people in my household to buzz around! Did I mention I didn't have to rent a car while mine was there? Okay, that was due to very generous friends, but my car was there less than 24 hours, so I'm glad I didn't go through the hassle of renting for such a short time! Today, though, was less of an emergency, yet another delightful outcome. My (very old) car had a burned out running lamp. I know nothing about cars other than how to drive them, put gas in them, and use the cup holders, so I stopped in at Evergreen to see what they would charge me to replace the bulb. Phil took over, grabbed my keys, and (no kidding) in less than 10 minutes was back with my car and its new bulb. I didn't even have time to get myself some popcorn! I asked him what I owed him for such great service and he said just a good referral. OMG, really? I can totally do that! So, as promised, here is a great referral for Phil and all his peeps at Evergreen Autoworks. A few years ago I didn't think I could give them such a beaming review, but they have truly stepped up their level of service and care and I am impressed.

Auto shops aren't generally places you want to hang out at, but Evergreen serves free popcorn and lattes, so I don't mind making a stop every now and again when my car is in need of some attention! Gluttony aside, this auto shop has made quite the impression. My first stop here was awhile back for a quick tire pressure check since I knew one tire was low, thanks to my trusty annoying red exclamation point light. Phil was on it right away - and with the kindest of personalities, too! Air was put in, and off I went with only the promise to come back when service was needed for my car. This week, I finally needed to have my BMW serviced for an oil change. Fortunately for me, Phil was there to take my car in once again for a same-day appointment. One hour later, I was on my way out of their shop with a revitalized car! What is remarkable about this shop is their integrity. They are NOT the cheapest, but I'd rather pay an extra 10 - 20 bucks to have work done by trustworthy folks who aren't looking to rip you off or find bogus flaws in the car to reap more money out of their customers.

Recently went here for an estimate regarding a fender bender... Very professional service and most helpful all at no charge. Wish I was having them do the repair work but not staying in town long enough time for that. Great museum in the waiting lounge!

UPDATE: Evergreen still missed the things I described in the review below, but I have to give them a lot of respect. They contacted me after seeing this review and refunded me for the cost of the trip check. I still lost time and money to their mistake, but they did the right thing as a business, which impressed me. ---- I had Evergreen Autoworks do a trip check on my car before I drove to Arizona. I dropped it off Thursday in the morning and was told they would get back to me Friday morning to advise any work that needed to be done. I had to call them twice Friday afternoon to find out what the progress was. Turns out, in a day and half they had not even finished the trip check. They finished up with an hour to spare and didn't report any major concerns. Well, fast forward a few days later, and I have seen three mechanics along the highway, all with small to major issues with my car. The "thorough" trip check they promised me was garbage, because they missed stuff that any complete check should have seen. I'm still stuck along I-5 waiting on the mechanic to find out if I'm going to have spend hundreds if not over a thousand dollars more in repairs. For the price Evergreen charged me for their trip check, they should have seen some of this stuff. I can't fault their courteousness, or the courtesy car they lent me for the two days. But when it came to actually checking my car so that I could have an uneventful road trip, they utterly failed.

My car started giving out alerts for low tire pressure & I'm not quite comfortable checking the tire pressures in gas station. Being new to this area I just drove into this garage near to place I stay & asked if they could check my car's tire pressure. The front desk lady called out for someone to look at my car. There came Phil, an energetic smiling faced guy asking how he could help me. Told him I don't know to check the tire pressure. He took car key & asked me to wait in reception while he fixes the pressure. I was intrigued by the mini museum they have set up in reception. Liked the collection they have. After about 5-7mins Phil was back with my car & all the tire pressure alerts gone. I asked if I had to pay & he said 'NO, you are good to go'. That was the best thing, without paying a dime got such an amazing service. They have got my trust & will definitely return if I need any auto work.